Adventure Concierge-Limelight-Ketchum-Winter 2019-20

Limelight Hotel | Ketchum, ID, United States

Posted Date 11/12/2019
Position Summary
Responsible for the reservations and coordination of daily activities and adventure trips for our guests. Will use knowledge of Ketchum area and Wood River Valley bike and hiking trails to promote trips. Works closely with the Front Desk and Guest Services in communicating guest activities.
Service Standards
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.
Essential Functions of the Job
Recommend and book activities for guests ability / skill level and interest
Needs to be able to quickly solve problems
Is outdoor enthusiast with extensive knowledge of area
Attends Daily Operations meeting
Identify and build relationships with key individuals and vendors to supply activities
Develop excellent communication tools to promote this service
Ensures accuracy of information taken from guests and given to vendors
Ensures safety and well-being of guests
Ensures vendors uphold Limelight Hotel standards with each guest experience and interaction
Fill all reasonable guest requests or requirements.
Anticipate guest service needs.
Discretion will be used at all times concerning guest activities and special requests.
Develop relationships with restaurants, shops, clubs, barber and beauty salons, car rental agencies, florists, health clubs, recreational vendors, ticket outlets, etc. to help facilitate all guest requests.
Is aware at all times of the scheduled activities in the city; i.e. theater, the arts, special exhibits, concerts, shows, sports and leisure activities; establishes close contacts with appropriate people in all of these areas.
Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists guests in securing reservations.
Know about all daily hotel functions, location and times for appropriate guest direction.
Keep management informed of any guest or employee service problems that arise.
Additional Job Duties
Handles all billing for services
Maintain organization and cleanliness of the Kids Play Room space
Maintain appropriate stock of materials for promoting activities
Develop guest relationships and on-going correspondence
Update guest profiles within SMS with activity preference and any additional information gained during interactions
Physical Requirements of the position include
Ability to lift 50 pounds
Standing, kneeling and bending for extended periods of time
Education, Experience, Skills
High School diploma
Thorough knowledge of outdoor adventure activities within the Wood River Valley
Experience within a guest services role
Experience with computer systems and software programs including Word, Excel, Outlook
Outgoing and self-motivating individual with pleasant personality
Ability to work independently, exercise initiative, identify and solve problems, deal with unexpected issues and to follow up to completion
Must be a good team player, ability to deal courteously and effectively with all levels of management and external partners
Seasonal | Full Time | Part Time

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