Position Title: Rental Delivery Technician
Reports To: Mountain Direct Delivery Manager
Classification: Seasonal FT/PT
To work with Mountain Direct Rental Delivery guests to provide an exceptional & efficient rental experience within the guests place of residence.
- Provide consistent exceptional customer service.
- End of day accounting reconciliation.
- Assist Rental delivery manager in maintaining reservations, rentals, returns, van maintenance.
- Work with Product Sales and Service, Mountain Sports School, and FNB to provide the best guest experience for rental delivery.
- Assist guests through the Mountain Direct delivery rental process, focusing on the guest experience and efficiency of rental time
- Properly utilize the RTP rental system to ensure all equipment is correctly checked out and checked in when returned
- Work with the Rental Delivery Manager to analyze and reach goals on flow efficiency & rental form time
- Offer every guest the following components- damage waiver, helmets, ski storage/basket check, boot heaters & demo upgrades
- Consistently monitor the guest flow and work with the Rental Delivery Manager to expedite the rental process and its logistics
- Understand and communicate the rental & demo equipment packages and features to ensure the best match for the guests
- Ensure all equipment is returned efficiently and properly in the RTP rental system
- Adjust bindings to fit renters' characteristics
- Work with Rental Leads, the Rental Manager and the Repair staff to ensure the highest level of equipment maintenance
- Work with Rental Delivery Manager to maintain Rental delivery presentation standards
- Cross-train with the Rental Cashiers, Ski Check/Basket Check & all Jackson Hole Mountain Resort (JHMR) retail operations.
- Work with Rental Delivery Manager to obtain all Binding Manufacturers’ Certifications
- Present yourself as a JHMR ambassador by engaging the guests and providing resort-wide information
- Maintain cleanliness of van and back operating space.
- Assist in physical inventory counts
-- Employees are held accountable for all duties of this job--
KNOWLEDGE, SKILLS, & ABILITY:
- Basic knowledge of the ski/snowboard industry and JHMR
- Basic knowledge of rental delivery operations
- Outgoing personality
EDUCATION OR FORMAL TRAINING:
- Rental/retail experience-preferred
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.