Ski School Sales: Reservationist - Winter Seasonal

Jackson Hole Mountain Resort | Teton Village, WY, United States

Posted Date 8/31/2020
Description

JOB DESCRIPTION

 

TITLE: Sales Reservationist

DEPARTMENT: Mountain Sports School Sales

REPORTS TO: MSS Sales Manager

FLSA STATUS: Non-exempt

CLASSIFICATION: Seasonal FT/PT

 

 

GENERAL PURPOSE

  • To provide efficient sales and reservations of Class Lessons for Children and Adults, Lift tickets, Rental Packages as well as other Mountain Sports School Products.
  • To provide the highest level of service for our customers.
  • This position has the opportunity to train for the position of Sales Reservationists.

 

ESSENTIAL FUNCTIONS

  • Through active participation in training, gain a thorough knowledge of the Resort POS Sales System.
  • Provide guests with product information and assist customers in selecting the lesson product(s) best suited to their needs and goals.
  • Understand all aspects of the Mountain Sports School Operation including booking procedures for private lessons and Childcare, and on-snow procedures.
  • Understand the unique aspects of each sales location: Bridger Activities Desk, Kids Ranch, Jackson Hole Sports, and Four Seasons.
  • Maintain up-to-date information on availability and book lessons accordingly.
  • Assure proper cash handling and charge procedures.
  • Assist in other aspects of the Mountain Sports School Operation as needed.

 

SPECIFIC FUNCTIONS: KIDS RANCH

  • Assist customers in our multi-purpose Children’s Sales, Childcare and lesson facility, specializing in activities for children ages 6 months to 17 years.
  • Assist in the management of on-line reservations, including taking phone reservations, answering e-mail, processing and registering guests.
  • Provide customers with an efficient check in process and collection of paperwork including Liability Release forms.
  • Assist in all aspects of the Kids Ranch and Mountain Sports School Operation, as needed, including the magic carpet, daycare and lunch facilities.

 

SPECIFIC FUNCTIONS: BRIDGER ACTIVITIES DESK

  • Assist customers in our main Sales facility, specializing in class lesson products, lift tickets, rental packages, and local programs for adults.
  • Assist in other aspects of the Mountain Sports School Operation as needed.

 

OTHER FUNCTIONS

  • Insure that all liability release forms and other paperwork are accurately signed and filed.
  • Maintain high standards regarding policies and procedures of the Jackson Hole Mountain Resort.
  • Maintain a neat, clean and safe work area and building.
  • Provide general information regarding other areas of the Jackson Hole Mountain Resort Operation.

 

SUPERVISORY DUTIES

  • N/A

 

-- Employees are held accountable for all duties of this job--

 

JOB QUALIFICATIONS

 

KNOWLEDGE, SKILLS & ABILITY:

  • Genuine desire to deliver quality service to JHMR Guests.
  • Strong work ethic.
  • Well organized and detail oriented.
  • Strong verbal communications skills.
  • Strong computer skills and ability to learn new programs.
  • Strong Interpersonal skills. Ability to work as part of a team.
  • Telephone skills.
  • Ability to handle and account for money accurately.
  • Basic knowledge of and interest in skiing and snowboarding.

 

EDUCATION OR FORMAL TRAINING:

  • High School Diploma

 

EXPERIENCE:

  • Customer Service experience- in person and over phone
  • Computer experience in school or business environment
  • Cashiering and money handling

 

MATERIAL AND EQUIPMENT DIRECTLY USED:

  • Computer
  • Multiple line phone
  • Standard office equipment

 

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

  • Office environment

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Type
Seasonal | Full Time | Part Time

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