Ski Patrol Senior Manager, Vail

Vail | Vail, CO, United States

Posted Date 4/20/2021

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Job Summary

The Ski Patrol Senior Manager oversees all aspects of the Professional Ski Patrol and Mountain Safety departments at Vail Mountain. This includes overall department performance, staffing, training, budgeting, culture, engagement, scheduling, interdepartmental relations, and guest service. Additionally, the Ski Patrol Senior Manager is responsible for ensuring safety of our guests and employees, overseeing medical aid, leading all aspects of snow safety and avalanche control operations, rope rescue, lift and gondola evacuation and avalanche rescue. The job requires strong leadership skills, the ability to problem solve, creativity, and the ability to build a positive, winning culture while building a high performing team.

Job Responsibilities

  • Deliver an “Experience of a Lifetime” to our guests and employees. Promotes a guest service culture within the department.

  • Overall fiscal responsibility for department including department labor and supplies budget, staffing to budget and business volumes.

  • Supervises candidate/apprentice program including budget and staff levels. Oversees testing of candidates to patrol level, forecasting needs for future patrollers

  • Holds self and team accountable for living our company core values; Serve Others, Do Right, Drive Value, Do Good, Be safe, Have Fun.

  • Promotes safety culture, and leads with colleagues on enterprise-wide Ski Patrol best practices group.

  • Leads all aspects of departmental training program, schedule of training, training topics, and safety during training

  • Interdepartmental and intradepartmental relations to promote team unity.

  • Assists with the management of outside agency relations with groups such as Eagle County Search & rescue.

  • Avalanche hazard forecasting, avalanche control, control and oversight of explosives, and avalanche rescue

  • Winter mountain setup and maintenance including trail openings and closures, signage, ropes, and pads

  • Responsibility for Mountain Safety department to ensure a safe experience for our guests

  • Accountability for the Accident Investigation team including hiring of team, training, and coordinating with Health & Safety.

  • Summertime responsibilities include oversight of Summer Patrol in support of Mountain Activities, including high rope rescue, hiking/biking trail operation, and guest service interaction.

  • Summertime work to maintain existing trails in regards to brush cutting trail work and signage, build new trails and be actively involved in capital projects.

  • Act as “Manager on Duty” as determined by Senior Director of Mountain Operations and General Manager.

Job Requirements

  • Bachelor’s Degree from an accredited University or equivalent combination of training and experience to compensate a degree program.

  • 5 years in a leadership capacity, ski patrol experience preferred

  • Qualified to coordinate and advise out of bounds search and rescues, lift evacuation, coordinate Mass Casualty Incidents

  • Strong guest service attitude.

  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, etc.

  • Drive – holds self and others accountable to be their best and to achieve phenomenal results; make difficult people and other decisions when needed; enrolls employees in our shared vision, clarify goals and clearly communicate the roadmap for success.

  • Out Front – Crafts well thought out strategic plans; forward thinking and one step ahead of the needs of the business; acts fast to changing dynamics; ability to prioritize areas with the greatest impact

  • Re-Imagine – Innovate and lead change, thoughtfully approaching all potential outcomes

  • Connect – Takes ownership for our mutual success; Builds positive relationships across locations, departments, and functions

  • Develop – Builds future leaders and bench strength; unlocks the potential of his/her team; demonstrates a high level of candor

  • Be Safe – Takes personal accountability for the safety of self and others

The budgeted range starts at $67,000-$81,150 + annual bonus. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid Parental Leave for eligible mothers and fathers
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Life, AD&D, and disability insurance

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 300989

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