Bellman - Residences at The Little Nell - Summer 2020

Aspen Snowmass | Aspen, CO, United States

Posted Date 2/13/2020

Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Position Summary
The Bellman assists arriving and departing guests with their luggage.  Provide information and services to guests and patrons.
Essential Duties & Responsibilities:
• Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
• Give summary of hotel information to guest
• Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in
• Handle luggage for tour or group check-ins in accordance with established procedures
• Follow baggage tagging procedures and ski storage procedures
• Transport in-house guest skis to Ski Concierge and at end of the day 
• Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages
• Assist with valet parking, door and driving functions as needed
• Know about all daily functions, locations, and times for appropriate guest direction
• Perform tasks as required by the Concierge on duty to provide maximum guest service
• Describe all hotel services and hours of operation; provide safety information and other information as needed
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile
• Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom
• Polish the brass bell carts daily
• Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager
• Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees
• Make manager aware of guest’s comments or complaints
• Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide
• Report to work on time
• Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company
• Be familiar with hotel fire and safety procedures 
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Education, Experience & Skills:
• High school diploma or equivalent
• Current Driver’s License with no violations 
• Previous hotel experience helpful
• Able to handle a variety of different tasks at the same time 

Language Skills
• Command of the English language 

Working Conditions:
• Ability to lift heavy objects (50 pounds)
• Standing, kneeling, and bending for extended periods of time

Seasonal | Full Time

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