Assistant Front Office Manager, Hyatt Place Keystone

Keystone | Keystone, CO, United States

Posted Date 10/14/2021

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Summary:

The Assistant Front Office Manager is responsible for day-to-day operations and financials for front office departments at the Hyatt Place Keystone, an upscale select service hotel offering 103 guestrooms, an open food market with made-to-order meals and snacks available around the clock, free WiFi, and a well-equipped fitness center. We cater to the multitasking traveler with a 24/7 lifestyle, creating a modern, comfortable, seamless experience. Must ensure all colleagues are adhering to all Hyatt Place and Vail Resorts Brand Standards and are striving to provide exceptional customer service. Must be able to work when business levels dictate, including holidays, nights and weekends. Must have a valid driver's license. Duties include, but are not limited to:

Job Responsibilities:

  • Complete supervisory tasks such as: hiring, training, discipline, and perfomance reviews
  • Must remedy all guest complaints or issues
  • Must review all site tours, resumes, arrivals and departures daily. Must ensure suitable rooms are available for site tours. Must backfill inventory as business volumes dictate
  • Must create and cost out weekly schedules for all front office staff within budgeted CPOR. Must keep checkbook of expenses, fill out proper documentation prior to ordering and order supplies on Coupa
  • Meeting room set up and tear down as per BEO (Banquet Event Order) details and brand standards
  • Must post walk-in rates daily and pursue occupancy levels above 95% to ensure maximum occupancy threshold
  • Must ensure all banks are at proper amounts and are signed in and out each shift. Must review drop log and over/short logs to ensure no discrepancies, including but not limited to reviewing agents' cash outs on variances
  • Must ensure all daily, weekly and monthly checklists are accurately completed
  • Must conduct daily, weekly and monthly employee shift meetings. Must ensure all training is completed with each employee including Hyatt Place standards, Epic Service training, and various mandatory Hyatt employee trainings
  • Must complete payroll functions, reports and reviews
  • Must ensure all non-zero and VCC balances are reviewed and settled daily
  • Kitchen supervision and training when F&B Lead is not on property
  • Kitchen training facilitation for all Gallery Hosts

Job Requirements:

  • Bachelor Degree
  • Minimum 3 years Front Desk or customer service - Preferred
  • Minimum 2 years supervisory experience-Preferred
  • Valid Driver’s License and satisfactory driving record
  • Microsoft Office - Required
  • Opera- Preferred
  • Oral and written English skills
  • Strong Customer Service skills - Required
  • Success Factors, PeopleSoft, HOTSOS - Preferred
  • Bilingual in Spanish and English – Preferred
  • Previous experience in a Hyatt hotel - Preferred

The budgeted range starts at $40,500-$46,250. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid Parental Leave for eligible mothers and fathers
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 361947

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