Assistant Manager - Vail Sports Marriott

Vail | Vail, CO, United States

Posted Date 1/23/2020

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Classification: Year Round

Job Type: Full Time

Location: Vail

Job Summary

To manage the day-to-day store operations by establishing and maintaining a high level of customer service and operational excellence. To provide managerial support for the Store Manager in staff management, budget development/maintenance and policy enforcement.

Job Responsibilities

  • Direct the daily work within the store when acting as manager on-duty by determining sales techniques, dividing work, scheduling, monitoring and implementing compliance measures and loss prevention techniques, maintaining merchandising and cleanliness standards
  • Meet operational expectations by administering company policies and implementing and maintaining high retail standards as set forth by the Store and Regional Manager
  • Participate in hiring and on boarding of new employees including: interviewing, selecting, training, setting rates of pay
  • Engage in performance management of store personnel by handling employee complaints, delivering positive reinforcement, disciplining employees, appraising employee productivity, monitoring employee sales performance
  • Engage in performance management of store personnel by evaluating employee performance, delivering timely feedback and administering performance evaluations
  • Provide training resources for employees in POS, product knowledge, guest service, sales and company values
  • Ensure the Store Associates follow company sales and selling standards and provide excellent customer service
  • Enforce company cash handling and other Loss Prevention policies and procedures
  • Contribute to the planning and control activities for the store’s annual operating budget
  • Monitor daily payroll budgets
  • Manage rental delivery process
  • Manage inventory control and meet or exceed inventory goals
  • Create, manage and monitor store work schedules
  • Generate sales, demonstrate and maintain a professional standard of guest service
  • Resolve customer inquiries and complaints
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Maintain all company paperwork according to policies and standards

Job Requirements


  • HS Diploma or GED equivalent
  • 1 year of retail experience
  • 1 year of management experience
  • Comfortable with Microsoft Office products; Word, Excel, Outlook, and PowerPoint English fluency
  • Excellent communications skills both written and verbal
  • Self-motivated with the ability to multi-task
  • Must be a team player and be able to handle fast paced stressful environment
  • Possess the desire to offer the highest customer service standards to guests
  • Must have flexible schedule, available to work all shifts including nights, weekends and holidays


  • 1 year of snowsports and rental experience
  • 1 year of management experience
  • 2 years of ski/snowboard repair and tune experience
  • Familiarity with rental and retail POS systems

Some of the benefits include:

  • Free EPIC pass
  • Employee discounts at our retail stores
  • Employee Assistance Program (EAP)
  • Excellent training and professional development opportunities

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 195978

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