Product Sales Agent - Full & Part Time - Winter Seasonal

Kirkwood | Kirkwood, CA, United States

Posted Date 2/09/2021

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Ticket Product Sales Agent?is?part of the Product Sales & Services (PSS) Department and will be responsible for delivering outstanding guest service while facilitating the sale of Lift Tickets,?Season Passes, fulfilling pre-purchased sales orders.?This position requires a full knowledge of our products and services and is responsible for collecting guest information.? The Sales Agent will also resolve guests product/ticket issues, facilitate refunds and work directly with management and other team members of PSS by responding to guests inquiries with quality information about the resort.? As a PSS Sales Agent, you will receive a high level of guest interaction and we are looking for guest service individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.


  • Accurately and efficiently process: lift access products while capturing guest data

  • Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.

  • Make suitable recommendations on products to meet the guest’s needs and the business objectives.

  • Ability to handle high volumes of customer interaction while delivering exceptional guest service; internal & external

  • Creating a fun & professional work experience while communicating in a courteous & respectful manner

  • Perform daily sales and closing and be held responsible for your end of day point of sale audit

  • Work on a computer?with a high degree of accuracy and efficient speed

  • Follow company/department policies & procedures

  • Participate in resort & departmental trainings and development courses.

  • Cross-train and work in all areas/locations of PSS

  • Data entry; collecting accurate guest data on all transactions

  • Maintain a clean and efficient work area and report any areas of concern

  • Perform other duties


  • High School Diploma or equivalent?- required

  • Working knowledge Microsoft Products?- required

  • Previous guest service work?experience?- required

  • Previous cash handling experience?- Preferred

  • Efficient and accurate keyboarding skills?- required

  • Fluent in all aspects of English?- required

  • Ability to work weekends and holidays?- required

  • Ability to lift up to 25 lbs.?- required

  • Position may require a background check

  • Point of Sale service experience?- preferred

  • Knowledgeable about all resort products?- preferred

  • Able to stand or sit for long periods of time?- preferred

Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!
If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 285968

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