Night Auditor - $18.50 per hour

Breckenridge | Breckenridge, CO, United States

Posted Date 3/15/2022
Description

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Seasonal Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Job Specifications:?

  • Outlet:?River Mountain Lodge

  • Starting Wage: $18.50 per hour

  • Effective October 2022 minimum wage will be increased to $20/hour

  • Shift & Schedule Availability:?Full Time

The primary responsibilities of an Overnight Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards.

Job responsibilities include (but are not limited to):

  • Ensure standard of the day are posted and adhered to.
    • Read the logbook and most recent MOD report to ensure knowledge of all events.
    • File MOD reports and post pre-shift meeting.
    • Check for any group arrivals.
  • Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
  • Own all guest requests and ensure they are followed up within 15 minutes of the request.
  • Follow up with a phone call.
  • Review VIP list and ensure knowledge of VIP names.
  • Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
  • Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
  • Ensure all rooms are filed under the correct room number and name.
  • Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
  • Ensure all guest check in requests are logged in MOD report.
  • Ensure emergency reports are printed and filed correctly.
  • Must follow all SOX compliance procedures
  • Ensure all guest room moves are noted and completed and cancelled if applicable.
  • Deliver amenities, luggage assist, maintenance duties
  • Responsible for handling a cash bank, signing in and out.
  • Must follow division resort grooming standards
  • F&B responsibilities: Coffee service, sunrise selections, and other duties as required
  • Other duties as assigned

Requirements:

  • High school diploma
  • College degree - preferred
  • At least 2 years previous customer service preferred, hotel experience - preferred
  • CO Driver’s License preferred, satisfactory driving record preferred
  • Able to communicate verbally and written in English - required
  • Willing to work overnight shift, holidays and weekends – required
  • Microsoft Office and IQware knowledge - preferred

Preferred Skills

  • Microsoft Office and LMS knowledge
  • Bachelor’s Degree
  • 2 years customer service experience
  • Previous hotel experience
  • 1 year supervisory experience
  • General accounting knowledge

The budgeted range starts at $18.50 - $20. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 420132

Type
Year Round | Full Time

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