Private Lessons - Ski School Administrative Assistant - Winter Seasonal

Park City | Park City, UT, United States

Posted Date 9/07/2021
Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary

The private lesson administrator is an integral part of our Ski and Snowboard School team. This position plays a vital role in the experiences of our internal and external guests and has a direct impact on the successes of our most exclusive and premier products. This position is instrumental in driving superior results in our private lessons through engagement, support and collaboration with multiple touch points including our guests, instructors, Product Sales and Services team, and Ski and Snowboard School supervisor and management teams. This position also plays a vital role in driving our guest satisfaction or GX performance indicators by working diligently to make the best connection possible between our guest’s needs and our instructor’s attributes.

Duties/Responsibilities

  • Oversee the scheduling of all assigned private lessons
  • Book request private lessons as submitted by instructors. advanced bookings, day of extensions and next day bookings
  • Align the best connection possible based on the information gathered from the guest and an understanding of an instructor’s attributes
  • Update call center bookings and follow up with guests to ensure the booked instructor best matches the guest’s needs
  • Work closely with the PSS team and Call Center team to facilitate private lesson bookings and requests and manage last minute and walk in sales
  • Work with the PSS recovery team to update and collect failed lesson charges
  • Act as a communication conduit between the guest, the instructor and the management teams
  • Follow up with guests after their lesson to get feedback on their experience
  • Train the PSS teams on the private lesson reservation processes to facilitate efficiency in these processes
  • Assist location manager and product manager with forecasting and evaluating staffing levels relative to business needs to maximize group lesson and private lesson sales revenue
  • Directly involved with the product managers to facilitate the proper allocation of instructors into private lesson products
  • Monitor instructor schedule changes and accuracies
  • Work with staff and management to track and facilitate traveling instructors from Park City SSBS and instructors visiting from other resorts with their guests

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. The responsibilities of this position may change. The team member must be prepared to accept new responsibilities and transfer others.

Requirements:

  • Must possess strong leadership skills and the ability to communicate, guide and work with several groups of people simultaneously, i.e. guests, instructors, Product Sales and Services teams, call center teams, and Ski and Snowboard School supervisors and managers
  • Good knowledge of Window’s based programs including but not limited to: Word, Excel, creating data reports
  • Ability to speak, read, write and communicate clearly and professionally in English
  • Flexible schedule, exceptional time management and attention to detail
  • High level of interpersonal communication and a focus on customer service
  • Ability to work weekends and holidays throughout the season
  • Office environment, i.e. sitting, standing and walking in a small area for extended periods of time with few breaks
  • Lifting, bending and squatting
  • Frequent phone work, repetitive keyboard action and manual dexterity required
  • Ability to change attire quickly and conduct business outside at lesson meeting areas when/if necessary
  • Provide superior guest service to all guests and employees at all times
  • Adhere to all company policies, procedures and guidelines
  • Adhere to and model our Core Values at all times

Preferred:

  • Extensive knowledge of all Ski & Snowboard School products, including times, locations and options
  • Extensive knowledge of all Vail Resorts and Park City Mountain SSBS Policies and Procedures
  • Extensive knowledge of the instructor scheduling/messaging system to ensure instructors are prepared for their private lessons
  • Background in using RPOS or equivalent POS system

Personal Attributes:

  • Has strong communication skills in a variety of platforms; in person, on the phone, through radio communication and in electronic correspondence
  • Has strong administrative, organizational and supervisory skills
  • Strong work ethic; reliable, honest, and energetic with a positive and enthusiastic attitude
  • Demonstrates the ability to communicate professionally and effectively with a variety of demographics
  • Professional appearance and adheres to all appearance and dress standards
  • Follows established policies and procedures
  • Is organized in tasks and sees projects through to completion
  • Has good follow-through and can handle fast paced, potentially high-pressure environment while maintaining speed and accuracy through numerous interruptions
  • Thinks quickly and acts appropriately in a situation or when dealing with guests needs, to ensure safety is not compromised and a desirable outcome is achieved
  • Understands guests needs and gathers information in order to solve problems and improve guest service but knows when to seek advice from the location manager
  • Demonstrates team work by helping others, valuing other team members’ opinions and input and treats others with courtesy and respect
  • Ability to keep sensitive information confidential

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 342070

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