Product Sales and Services Assistant Manager - Full Time - Winter Seasonal

Keystone | Keystone, CO, United States

Posted Date 10/21/2021
Description

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Job Summary

The Product Sales Assistant Manager will manage daily operations of offices in each base area and maintain a strong cohesive team to ensure an experience of a lifetime for all guests. The winter seasonal assistant manager will work closely with the Manager and Senior Manager on long-term planning of Product Sales at Keystone Resort. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Hiring of staff from Agents to Supervisors.

Job Responsibilities

  • Monitor overall quality of offices in both base areas to ensure experience of a lifetime for all guests and employees. Create a fun, positive and supportive work environment.
  • Drive team to achieve GX Survey, Line Wait, and Data Capture scores for the season.
  • Scheduling of staff in all locations to ensure all shifts are filled and the department does not incur excessive labor. Also, recruit staff to pick up extra shifts during busy periods to fill vacant shifts. Monitor all Time & Labor.
  • Work with Revenue Audit and PSS Staff to reconcile transaction errors and train staff to prevent recurring errors.
  • Review upcoming lesson bookings and ensure that everything is in place for a smooth guest arrival and check-in experience.
  • Work with Manager and Senior Manager to ensure all policies, procedures, and fulfillment are audited regularly.
  • Training and development of PSS Supervisors so that they can independently run offices and perform daily operations.
  • Hiring of all PSS staff through collaboration with Talent Acquisition and HR to create strategic hiring plan.
  • Develop staff training programs with assistance of PSS Manager & Senior Manager.
  • Complete mid-season and end-of-season performance appraisals for direct reports.
  • Develop working relationship with Ski and Ride School to develop best practices for sales, check-in and guest recoveries.
  • Develop staff skillset so they are confident selling products from all lines of business including Lift Tickets, Season Passes, Lessons, and Activities.

Job requirements:

Required

  • High school education or equivalent
  • Minimum of 5 years guest relations experience
  • Minimum of 2 years supervisory experience
  • Must be computer literate – MS Word, Excel, PeopleSoft, email, etc.

Preferred

  • Previous Product Sales & Services supervisory experience

The budgeted range starts at 40,000-45,000. Actual pay will be adjusted based on experience.

The perks and benefits include

  • Free ski passes for employees
  • 401(k) retirement plan
  • Accrued Sick Time
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles
  • Discounted bike haul & golf
  • Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
  • Free ski passes for dependents

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 366023

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